Terms of Service

This agreement is a legal contract between you and Malus VPN (the 'Service Provider') regarding the download, installation, access, and use of the App and related VPN services.

By downloading, installing, or using the App, you confirm that you have read and accepted this agreement. Unauthorized copying, modification, reverse engineering, source-code extraction, translation, or derivative works are prohibited. Intellectual property rights in the App, related marks, interface, and content belong to the Service Provider or their respective owners. We may adjust features, service scope, or fees as operationally necessary and will provide reasonable notice where appropriate. Users are responsible for protecting devices and account credentials and should avoid jailbreaking, rooting, or other actions that weaken system security.

This Service may integrate necessary third-party services, such as app distribution, crash analysis, analytics, and infrastructure monitoring. During use, you may also be bound by those services’ own terms and privacy rules.

Service availability depends on network stability, device condition, and carrier connection quality. Users are responsible for unavailability or extra costs caused by device arrears, data limits, weak signals, roaming charges, system settings, or third-party network failures. Before using the App, confirm that you have lawful authority to use the device and pay related bills.

Users are responsible for their own usage behavior and must comply with applicable laws. Although we maintain nodes, route information, and app compatibility, we cannot guarantee that all third-party websites, apps, or network environments will always remain available. The App may release updates for security and compatibility, and you agree to install newer versions when necessary. The Service Provider reserves the right to suspend, adjust, or terminate service as permitted by law.

Software Non-Refund Policy

Thank you for choosing Malus VPN. Please read this refund policy before purchase and use any available free or trial access to evaluate whether the service fits your needs.

Non-refund policy: Once digital services, subscription rights, or access are activated, refunds are generally not supported unless required by law or expressly stated by the platform.

Product evaluation: We recommend testing route speed, app compatibility, and target service availability through the free version, demo, or trial access before purchasing.

Customer support: If you encounter connection, account, or technical issues, contact support and we will provide practical troubleshooting steps where possible.

Technical issues: Specific network environments may affect service experience. We will continue optimizing and troubleshooting, but technical issues alone do not automatically create refund eligibility.

Unauthorized use: Refunds will not be provided if an account, license, or digital entitlement is shared, resold, abused, or used without authorization, and related accounts may be restricted.

Policy changes: We may update this refund policy based on product, payment channel, or regulatory requirements. Changes take effect after publication on the website.

By purchasing and using this Service, you acknowledge and agree to this refund policy.

If you have questions about this refund policy, contact the support team for clarification.

This agreement may be updated from time to time. Changes take effect after publication. For questions about Malus VPN's service agreement, email [email protected].